Refund policy

Return & Refund Policy
At Rose Linen, we are committed to delivering premium-quality home linen products with exceptional care and craftsmanship. Every order is carefully inspected before dispatch to ensure it reaches you in perfect condition.
Please read our Return & Refund Policy carefully before making a purchase.

Returns
At Rose Linen, we do not accept returns due to:
Change of mind.
Personal preference after delivery.
Colour variations caused by different screen or device settings.
Incorrect product selection by the customer.
Used, washed, altered, or damaged products.Products without their original packaging or tags.

Returns are only accepted if:
You receive the wrong product.
You receive the wrong size or variant.
The product arrives damaged or defective.
The order is incomplete or missing an item.
If you believe your order qualifies for a return, please contact our Customer Support team within 48 hours of receiving your order.
Please include:
Your Order Number
A brief description of the issue
Clear photographs of the product and packaging
Email: roselinen.pk@gmail,com

Refunds
Refunds are only issued after the returned product has been received, inspected, and approved by our Quality Control team.
Once approved, your refund will be processed within 5–7 business days through the original payment method or, for Cash on Delivery (COD) orders, via Bank Transfer or another mutually agreed method.
Please note that shipping charges are non-refundable.

Exchanges
If the issue is verified to be due to an error on our part (such as an incorrect, damaged, or defective product), we will gladly arrange a replacement at no additional cost.
We do not offer exchanges for change of mind or personal preference.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
Our team will carefully review your request and provide the most suitable resolution, which may include a replacement or refund where applicable.

Non-Returnable Items
The following items are not eligible for return or refund:
Sale or clearance items.
Personalized or custom-made products.
Used or washed products.
Products without original packaging or tags.
Requests made after the stated return period.

Need Assistance?
Our Customer Care team is always here to help.
📧 Email: roselinen.pk@gmail.com

Thank you for choosing Rose Linen. We appreciate your trust and look forward to bringing luxury, comfort, and timeless elegance into your home.