Shipping policy

Shipping Policy
At Rose Linen, we are committed to delivering your order with care, efficiency, and reliability. Every order is carefully packed to ensure it reaches you in perfect condition.

Order Processing
All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time
Estimated delivery times are:
Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–7 business days
Please note that delivery times may vary during public holidays, promotional campaigns, or due to unforeseen courier delays.

Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before your order is confirmed.
Any ongoing Free Shipping promotions will be clearly mentioned on our website.

Order Tracking
Once your order has been dispatched, you will receive your tracking details via SMS, email, or WhatsApp (where applicable), allowing you to monitor your shipment.

Delivery Responsibility
Please ensure that the shipping address and contact information provided at checkout are complete and accurate.
Rose Linen is not responsible for delivery delays or failed deliveries caused by incorrect customer information.

Delivery Attempts
Our courier partners may attempt delivery more than once. If the order remains undelivered due to customer unavailability or incorrect details, the shipment may be returned to us.

Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of receiving your order.
Kindly provide:
Your Order Number
Clear photographs of the product
A brief description of the issue
Our Customer Care team will review your request and arrange an appropriate resolution in accordance with our Return & Refund Policy.

Need Assistance?
If you have any questions regarding shipping or your order, our Customer Care team will be happy to assist you.
Email: roselinen.pk@gmail.com
Thank you for choosing Rose Linen.
We are dedicated to delivering premium home linen with exceptional service, ensuring every order reaches your doorstep with the care and quality you deserve.